Shipping & Returns

Payment
We accept Visa, MasterCard, American Express and PayPal.
Payment will be charged in JPY.

Delivery
All orders will be shipped from Japan.
In-stock items typically will be shipped within 3 business days.
Orders placed during weekends, public holidays and scheduled warehouse closures will be processed on the following business day.
Orders cannot be canceled after the order has shipped.
You will receive a shipping confirmation from us with a tracking number after your order has been shipped.

-Domestic shipping

Area Kyushu Shikoku Chugoku Kansai Hokuriku Tokai Shinetsu Kanto Tohoku Hokkaido
Okinawa
Fukuoka
Saga
Nagasaki
Oita
Kumamoto
Miyazaki
Kagoshima
Tokushima
Kagawa
Ehime
Kochi
Tottori
Shimane
Okayama
Hiroshima
Yamaguchi
Shiga
Kyoto
Osaka
Hyogo
Nara
Wakayama
Toyama
Ishikawa
Fukui
Gifu
Shizuoka
Aichi
Mie
Niigata
Nagano
Ibaraki
Tochigi
Gunma
Saitama
Chiba
Tokyo
Kanagawa
Yamanashi
Aomori
Iwate
Akita
Miyagi
Yamagata
Fukushima
Hokkaido
Okinawa
Cost ¥560 ¥560 ¥500 ¥500 ¥500 ¥500 ¥560 ¥560 ¥630 ¥980
Orders will be sent by Sagawa Express.
Delivery time will be 2-4 days depending on your location.

-International shipping
All international orders are shipped via EMS.
Shipping Cost Estimated Delivery Time
Asia ¥1,400 2 - 7 days
Oceania, North America,
Central America and the Middle East
¥2,000 3 - 7 days
Europe ¥2,200 2 - 5 days
Asia - India, Indonesia, South Korea, Singapore, Thailand, Taiwan, China, Vietnam, Hong Kong, Macao and Malaysia
Oceania, North America, Central America and the Middle East - Australia, New Zealand, USA, Canada, Mexico, UAE, Qatar, Kuwait, Saudi Arabia and Turkey
Europe - Iceland, Ireland, Italy, Ukraine, UK, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Sovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belgium, Poland, Portugal, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg and Russia
※EMS is limited to certain areas. Click here for more information.

 

All packages will require a signature to be received. 
No refunds will be issued for refused or abandoned packages.

Please note, all international packages may be subject to customs duties and taxes, and these charges must be paid by the recipient when the package reaches its destination.
Prices shown on the website do not include duties and taxes.
If you have questions related to custom charges, please contact your local custom office.

Returns & Exchanges
Returns and exchanges are accepted within 7 days of package arrival date.
We accept exchanges only when you recieved defective or damaged items.
We only accept returns or exchanges purchased from masae official online store(masae.jp).
Items will be exchanged upon current stock confirmation.
Returned items must be delivered to us unused, in original packaging and in the condition they were received.
Pre-ordered, made-to-order and discounted items are not eligible for returns or exchanges.
You will be responsible for paying for your own shipping costs for returns and exchanges.
Shipping costs are non-­refundable.


For returning or exchanging items, please send email to info@masae.jp with Returns/Exchanges and your order number in subject line.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you receive a refund, the cost of shipping and other applicable fees will be deducted from your refund. ​