Order Processing
In-stock items are generally processed within three(3) business days of your order.
Orders placed during weekends, public holidays and scheduled warehouse closures will be processed on the following business day.
If items require more processing time than the standard three(3) days, it will be noted on the website.
Orders cannot be canceled after the order has shipped.


Made-to-order Items
Made-to-order items usually take three to eight weeks for fabrication.
Payments for made-to-order items must be made in advance. We will send you the shipping estimate via email after you have confirmed your order.
If you would like to know the shipping estimate prior to your purchase, please contact us.
If you purchase an made-to-order item along with the in-stock items, the shipping will be consolidated and shipped once the made-to-order items are complete.
Please note that made-to-order items cannot be cancelled or returned once the order is confirmed.


Inventory Availablity
If we are out of stock on an item that you've ordered, we will notify you via email.


Payment Methods
For both Domestic Japan and International Orders, we accept payment by Credit Card(VISA, Master Card, American Express, JCB) and PayPal.
Cash on Delivery and Convenience Store are Domestic Japan orders only.
- not available for international orders. International orders with this payment method chosen will be automatically cancelled.


Cash on Delivery - *Domestic Japan orders only
* not available for international orders. International orders with this payment method chosen will be automatically cancelled
COD orders will be delivered via Sagawa. COD payments can be made via cash, credit card or debit card.
COD processing fee is as follows:

Total (incl. shipping) up to ¥10,000 up to ¥30,000 up to ¥100,000 up to ¥300,000
Processing Fee (tax incl.) ¥330 ¥440 ¥660 ¥1,100

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