Refund policy
Returns are accepted within 7 days of package arrival date.
We only accept returns purchased from masae Official Online Store(masae.jp) or from our showroom.
Returned items must be delivered to us unused, in original packaging and in the condition they were received.
Pre-ordered, made-to-order and discounted items are not eligible for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you receive a refund, the cost of shipping and other applicable fees will be deducted from your refund.
We only accept returns purchased from masae Official Online Store(masae.jp) or from our showroom.
Returned items must be delivered to us unused, in original packaging and in the condition they were received.
Pre-ordered, made-to-order and discounted items are not eligible for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you receive a refund, the cost of shipping and other applicable fees will be deducted from your refund.
